Refund Policy

Mindwise^® is committed to delivering your order with good quality packaging within the given time frame. Do not accept the parcel if the shipment is damaged, tampered, or in any bad condition. 

If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within two days of receiving the order:

Step 1: Contact our Customer Support team via email info@mymindwise.com within 2 dyas of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 3-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If in case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.